Refund Policy

At TradePilot, customer satisfaction is our top priority.
We want you to love your purchase, but if something isn’t right, we’re here to help!

🔁 Returns & Refund Eligibility

We offer a 30-day return policy starting from the date you receive your order.
To be eligible for a return, your item must be:

Unused and in the same condition that you received it

In its original packaging

Accompanied by proof of purchase or order confirmation

Certain products, such as personal care items or electronic accessories that have been opened or used, cannot be returned for hygiene or safety reasons.

📦 How to Start a Return

To start a return, simply contact our support team at support@tradepilotstore.com with your:

Order number

Product details

Reason for return

Our team will review your request and provide you with return instructions.
Please do not send any items back without contacting us first.

💰 Refund Process

Once your return is received and inspected, we’ll notify you about the approval or rejection of your refund.
If approved, your refund will be processed automatically to your original payment method within 5–10 business days.

🚫 Damaged or Defective Items

If your product arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos or videos of the issue.
We’ll quickly send a replacement or issue a full refund — whichever you prefer.